Toroshopping offers its customers the possibility of returning products if they are not satisfied with their purchase. If once the purchase is received you are not satisfied, Toroshopping allows its change (size or color) or return within fifteen (15) days, from the date of receipt as long as the garment has not been used or damaged
You can process the return of any item except swimwear or jewelry (except for defects or defects), and except customized or custom-made items.
Toroshopping cannot accept changes or returns of damaged or used garments or without their original packaging.
The deadline is 15 days from the date of receipt by the customer.
To facilitate the return process, we ask you to send us an email to firstname.lastname@example.org indicating the following information:
Name and surname
Article (subject to return)
Reasons why you want to return (breakage, breakdown, dissatisfaction, change in size)
Once we receive the email we will contact you to indicate the acceptance of the return
The exchange or return may be made by mail (we recommend sending by registered mail or with acknowledgment of receipt) to:
Las Ventas Bullring
Calle Alcalá, 237,
28028 Madrid - Spain
Once the products have been received, and verified that they are in good condition, the required size or color will be sent, or the corresponding Credit Institution will be requested to proceed with the charge back on the credit card used if The refund has been requested for reimbursement. The shipping costs of the products, which you wish to change or return, by mail or courier will be borne by the customer and in no case Toroshopping will accept returns sent due.
In the case of returns made by mail, we recommend sending by registered mail or with acknowledgment of receipt.
In the event that Toroshopping.com has mistakenly sent an article other than the one requested or that the quality of the article sent is not adequate, once the error or defect is verified, Toroshopping will pay the proportional part of the shipping costs (round trip). return) corresponding to the defective garment upon request to the customer of proof of the costs of return shipping.
The shipping costs of the products, which you wish to change or return, by mail or courier will be borne by the customer and in no case Toroshopping will accept returns sent due.