Most frequently asked questions

  • what payment method can I use to make my purchase on

We offer you the following payment methods: Visa, Visa electron, Mastercard, American Express, Paypal, or bank wire. you can use our own secure platform or Stripe, Hipay or Paypal, or Amazon Pay.

  • Why might my credit card be refused?

Your card may have expired. Please check that your card is still valid.
You may have entered some information incorrectly.
Please check that you have filled in correctly all the required fields.
You may have reached your credit limit.
Please contact your bank to check that you have not exceeded the authorized limit.
Please note that if you have chosen to pay by La Caixa online payment, we will connect to your bank and request a special code for internet purchases. If you do not have this code available, then please choose an other payment method.
  • Can I include my company’s details on my invoice?

Yes. Simply fill in the Purchase form with your business details for invoicing whilst going through the purchase process.

  • Can I order Tax-free?

Yes, if you live outside the European Union, you will be automatically deducted VAT tax once you registred in our website with your address.

Also, you can purchase TAX FREE if you go to our shop at Las Ventas bullring in Madrid. For more information, please go to

  • Is it safe to use my credit card on

Yes, because all data are transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will connect automatically to the card-issuing bank to enable the buyer to authorize the purchase via a special code. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.

  • To which s I receive my order?

Your order can be sent to any address you choose (home, work, etc.)- but never a PO Box.

  • Can the delivery country be different from the purchase country?

No. The delivery and purchase countries must always be the same.

  • How long will my order take to arrive?

Delivery times depend on the type of delivery selected. Deliveries inside the European Union take 4 to 8 working days, and deliveries outside the European Union between 5 and 15 working days.

  • How much do I have to pay for delivery service?

Delivery fees depend on the weight of the parcel and the country of delivery. They will be automatically be added to the total value of your order during the purchase process, before proceeding to the payment.

  • Can I track my order?

Yes. We will send you an email confirming that your items have been dispatched, and also another email with the tracking reference number and a link to the courier website so that you will be able to track your order in real time.

  • Do you have a shop in spain?

Yes. We have a gift shop inside the bullring of LAS VENTAS in Madrid. To visit the shop or the bullring, please go to our website

  • Will I receive an email confirming my order?

Once you have confirmed your order you will receive an email with the summary of your order, which will show the products you have chosen, and the carrier and payment method. Due to the very restrictive privacy policies that are being carried out by mail providers, our email may be detected as SPAM. In order for the rest of the notifications to arrive in your inbox, please add our address to your contacts.