Returns

• Can I return items purchased at Toroshopping?

Toroshopping offers its customers the possibility of returning products if they are not satisfied with their purchase. If once you receive the purchase you are not satisfied, Toroshopping allows its return within fifteen (15) days, from the date of receipt as long as the garment has not been used or damaged. In turn, Toroshopping has 14 days from the knowledge of the withdrawal to make the pertinent refund.

Christmas campaign exception

We understand that at this special time of year, our customers need more time to return their products. Therefore, from Black Friday (the last Friday of November), customers have an extension in the return time. If this is your case, your return period is extended until January 10, both inclusive.

• What can I return?

You can process the return of any item except swimwear or jewelry (with the exception of defects or flaws), and except personalized or custom-made items (such as, for example, Emma Prieto skirts and jackets, cannot be returned because they are products made to order, made to measure for customers who buy them):

Toroshopping will not be able to accept returns of damaged or used garments or without their original packaging.

• What is the return period?

The term is 15 days from the date of receipt by the customer. Except for Christmas or Epiphany gifts, whose return period is extended until January 10.

• How do I process the return of my product?

To facilitate the return process, we ask that you send us an email to info@toroshopping.com indicating the following information:

First name and last name

Item (object of the return)

Reasons why you want to return (breakage, failure, dissatisfaction, size problems)

Once the email is received, we will contact you to indicate acceptance of the return.

When the product(s) have been received and verified to be in good condition, the corresponding Credit Institution will be requested to reverse the charge on the credit card used if the return has been requested for a refund. The shipping costs of the products, which you wish to return, by mail or courier will be borne by the customer and in no case will Toroshopping accept returns sent postage due.

In the case of returns made by mail, we advise sending by certified mail or with acknowledgment of receipt.

In the event that Toroshopping.com has mistakenly sent an item different from the one requested or that the quality of the item sent is not adequate, once the error or defect has been verified, Toroshopping will pay the proportional part of the shipping costs (round trip) corresponding to the defective garment upon request to the client for proof of the return shipping costs.

• The shipping costs of the return

The shipping costs of the products, which you wish to return, by mail or courier will be borne by the customer and in no case will Toroshopping accept returns sent postage due.

The only exception will be in the event of an error in the item sent, or if the item has arrived damaged, in which case Toroshopping will organize the collection and/or exchange.