FAQs

Most frequently asked questions



  • What payment method can I use to make my purchase on Toroshopping.com?

We offer you many different payment methods on our site:

Payment by card with Visa or Mastercard via the secure platform of Redsys /Servired.

Payment by credit card via Stripe.

Payment by Google Play or Apple Pay with your mobile phone.

Payment with Paypal.

Payment with your Amazon Pay account.


  • Why might my credit card be refused?

Your card may have expired. Please check that your card is still valid.

You may have entered some information incorrectly. Please check that you have filled in correctly all the required fields.

You may have reached your credit limit. Please contact your bank to check that you have not exceeded the authorized limit..

Please note that if you have chosen to pay via Servired/Redsys platform, we will request a special code for internet purchases which your bank normally sends by sms. If you do not have this code available, then please choose another payment method.


  • Can I include my company’s details on my invoice?

Yes. Simply fill in the Purchase form with your business details for invoicing whilst going through the purchase process.


  • Can I order Tax-free?

Yes, if you leave outside the European Union, the price of the products will be shown without tax as soon as you registered with your address.

  • Is it safe to use my credit card on Toroshopping.com?

Yes, because all data are transmitted SSL-encrypted and we only use secured platforms for online payments.

For payments with Visa and Mastercard via Servired/Redsys, only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will connect automatically to the card-issuing bank to enable the buyer to authorize the purchase via a special code. When the bank confirms the authenticity, the payment will be charged to the card.

  • To which address can I receive my order?

Your order can be sent to any address you choose (home, work, etc.)- but never a PO Box.


  • Can the delivery country be different from the purchase country?

No. The delivery and purchase countries must always be the same.


  • How long will my order take to arrive?

Delivery times depend on the type of delivery selected. Deliveries inside the European Union normally take 3 to 8 working days, and deliveries outside the European Union between 5 and 15 working days.

Please note that some items such as customized posters, capes and costumes, as well as toys and facemasks , might need some days of preparation. For urgent deliveries, please contact us before.


  • How much do I have to pay for delivery service?

Delivery fees depend on the weight of the parcel and the country of delivery. They will automatically be added to the total value of your order during the purchase process, before proceeding to the payment. You will be able to choose the transport agency you prefer.


  • Can I track my order?

Yes. We will send you an email confirming that your items have been dispatched, and another email with the tracking reference number and a link to the courier website so that you will be able to track your order in real time.


      • Can I return my order?

You can exchange the items for another size or request the return of the purchased item in a maximum of 14 days. For this, you will have to send the item to the address of our central warehouse, and you will have to pay the return and forwarding costs.

Except in the case of personalized or made-to-measure items that CANNOT be returned.

In the event that the sent item arrives damaged or broken, you have to send us a photo of the damage as well as the packaging box, and the item inside the box, in order to be able to claim the courier. We will then send you another item at no cost.

In the event of an error on our part, and that the item you receive is not the one ordered, we will proceed to the change without any cost on your part.


      • Do you have a shop in spain?

Yes. We have a shop inside the bullring of LAS VENTAS in Madrid.


      • Will I receive an email confirming my order?

Yes, once you have confirmed your order you will receive an email with the summary of your order, which will show the products you have chosen, and the carrier and payment method. Due to the very restrictive privacy policies that are being carried out by mail providers, our email may be detected as SPAM. In order for the rest of the notifications to arrive in your inbox, please add our address to your contacts.

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